Creating orders

Nuanom allows you to easily receive orders via your website or mobile apps. However, you can also use Nuanom as a POS to record orders and take payments in person or via WhatsApp. There is also a dedicated Nuanom POS app for sales assistants. See managing POS devices.

To do this, you create orders for your customers. Nuanom sends an SMS/email to the customer with a link.

There are four types of orders you will create with Nuanom.

1. In-store orders without payment. Meaning the customer pays cash or through another direct payment method. Nuanom just sends a receipt and completes the order immediately after it’s created.
2. In-store orders with required payment. The customer pays with payment link sent via SMS/email. The customer can also scan the QR code generated for the order to make payment. After payment the customer gets their receipt.
3. Delivery orders without payment. Meaning the customer pays cash or through another direct payment method. Nuanom just sends a link for the order. Order is marked as NEW for delivery processing.
4. Delivery orders with required payment. The customer pays with payment link sent via SMS/email. The customer can also scan the QR code generated for the order to make payment. After payment the order is marked as NEW for delivery processing.

Use the ’+’ button at the top right of the Orders tab to go to the create order screen.

Use the ‘Add products’ button to add products to the order. You can search or if you have SKU stickers on your products you can use the QR code scan button on the ‘Add Products’ screen to easily identify items and add them to the order. Nuanom sells printers and stickers specifically for tagging products in the shop. See ‘External Links’ section on the Business tab in the Nuanom app or contact Nuanom support for more info.

You can also use the ‘Collect payment’ option instead of adding products to the order. This is useful when a product hasn’t been uploaded yet and you need a quick way to collect or record a payment.

You can discount an order by an amount, if necessary. Use the ‘Discount’ option for that.

Set the delivery option if necessary. If a delivery option is selected, the order will be marked as NEW and moved to the To Deliver section for further processing.

For payments that will not be handled by Nuanom, you can toggle PAID DIRECT on (PAID CASH in order versions). When this is done the customer will just be sent a link with a receipt and the order will be marked COMPLETED.

Leaving PAID DIRECT off will send the customer a link for payment. Once payment has been made you will get a notification and the order will be marked as COMPLETED.